Shipping policy

Effective Date: July 17, 2026

At LUXEVANA, we are committed to delivering your order safely and on time. Please review our shipping policy below.

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Rates

Shipping charges are calculated at checkout based on:

  • Delivery location
  • Package weight and dimensions
  • Selected shipping method

Any applicable shipping fees will be displayed before you complete your purchase.

Delivery Time

Estimated delivery times:

  • Local Orders: 2–5 business days
  • National Orders: 3–7 business days
  • International Orders: 7–21 business days (depending on destination and customs clearance)

Please note that delivery times are estimates and may vary due to weather, courier delays, or customs processing.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your shipment.

International Shipping

We ship to selected international destinations.

Please note:

  • Customers are responsible for any customs duties, taxes, or import fees charged by their country's customs authority.
  • Delivery times may vary depending on customs clearance procedures.

Incorrect Shipping Information

Please ensure your shipping address is accurate before placing your order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Shipments

If your package is significantly delayed or appears lost, please contact us. We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

Damaged Packages

If your package arrives damaged:

  1. Take clear photos of the package and damaged items.
  2. Contact us within 48 hours of delivery.
  3. Include your order number and photos when submitting your claim.

We will review your request and arrange a replacement or refund if applicable.

Failed Delivery Attempts

If a package is returned to us due to:

  • Incorrect address
  • Customer unavailable
  • Refused delivery

The customer may be responsible for additional shipping charges to resend the order.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: virginiaretailerinc@gmail.com
Phone: +1 4133919194
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM